Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at reclamaciones@topforceint.com. Please note that returns must be sent to the following address: Calle de Soria 5, 1 E, 28005 Madrid, Spain.

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

For any questions about returns, contact us at reclamaciones@topforceint.com.

Damages and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you receive the item you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take some time to process and post the refund.
Return shipping costs

The cost of return shipping is the customer's responsibility. Once the return has been received and accepted, that cost will be credited to your Top Force account as store credit, which can be used on future purchases.

If more than 15 business days have passed since we approved your return, contact us at reclamaciones@topforceint.com.