Returns & Exchanges
Returns & Exchanges
Exchange window: You may request an exchange within 30 calendar days of receiving the product, provided the racket has not been used, shows no damage, and is returned with its original packaging and accessories.
You may request:
- An exchange for another model of equal value.
- An exchange for a model of higher value (paying the difference).
Exclusions: We do not accept exchanges for customized or used products.
Shipping Costs for Returns/Exchanges
- If the return or exchange is due to an error or defect attributable to TOP FORCE, we cover the shipping costs.
- If the exchange is due to the customer’s decision (model, color, preference), shipping costs are the customer’s responsibility.
Products with Defects
If the product presents a manufacturing defect within 3 months from purchase, TOP FORCE will offer one of the following:
- Replacement for the same model.
- Free repair.
- Full refund if the item cannot be repaired or replaced.
Not considered defects: damage caused by misuse, impacts, moisture, improper handling, or normal wear and tear.
To evaluate a claim, the customer must send photos and videos showing the reported defect through the channels listed below. The case will be assessed by TOP FORCE’s Production Management, which will make a determination.
This decision is the exclusive prerogative of TOP FORCE without exceptions.
How to Request a Return or Exchange
Please email topforce.consultas@gmail.com or WhatsApp (Spain) +34 653533047 including:
- Full name
- Order number
- Reason for the return/exchange
- Photos and videos of the product (if the request is due to a defect or manufacturing issue)